Root Cause Analysis
(RCA)
A structured investigation that identifies the underlying cause of an incident, not just its symptoms.
Definition
Root Cause Analysis (RCA) is a structured investigation that identifies the underlying cause of an incident rather than just addressing its symptoms. A proper RCA documents the timeline, the contributing factors, the technical root cause, and the corrective and preventive actions needed to stop the issue from recurring. Vinay Enterprises commits to a 48-hour RCA SLA on all managed service incidents, supported by the forensic recording capabilities of the Digital Black Box.
Related Terms
Digital Black Box
An operational record that helps teams understand incidents.
Mean Time to Resolve(MTTR)
The average time taken to fully resolve an incident from initial detection to service restoration.
SysLog
A standard protocol for collecting log messages from network devices, servers, and applications.
Request for Change(RFC)
A formal proposal to modify a production system, reviewed and approved before implementation.
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